General
- Branch level training – available in multiple languages and can be used in a modular way i.e., you could just do the communication skills session
- Online CEA module in the induction to IFRC operations elearning – more focused on operations but a good intro to CEA that can be done remotely by volunteers
From the CEA toolkit - Tool 9: CEA briefing for new staff and volunteers – can be used to guide verbal briefings, as a handout after a verbal briefing, or shared electronically with new staff/volunteers when they join
- Tool 10 – Code of Conduct briefing - provides a template briefing that can be provided to staff and volunteers on the Code of Conduct and to spark discussion on what it means for their behaviour in communities
- Tool 14 – Q&A sheet for volunteers - question and answer (Q&A) sheet supports volunteers and staff to respond to questions commonly asked by community members during assessments, implementation and when programmes are coming to an end
- Tool 16 – FGD guide - guidance on running an effective focus group discussion (FGD), including organization, roles, and responsibilities
- Tool 17 – Community meetings tool - guidance on running an effective community meeting, including planning, facilitation, and how to document questions and feedback
From the feedback kit - Feedback kit tool 18 – important skills for effective listening - can be used as part of training of data collectors, as well as a reference document for anyone working with communities and receiving community feedback helps you and your teams to develop your skills about how to best listen to communities