Finding ways to listen to communities is a crucial aspect of a National Society’s accountability to communities. Astrategic plan that is not built on an analysis of humanitarian risk and does not take into account the views ofcommunity risks being irrelevant to the National Society’s ultimate constituency.
In the ideal case, branches will have regular dialogues with local stakeholders. In other contexts, the National Society will need to identify ways to meet with communities.
In this context, several type of questions may be used based on what the National Society is looking for and thehigher questions the National Society is trying to answer.
It could be about several aspects such as:
Assessing the humanitarian needs of the communities
Capturing their perception on the quality of the services the National Society is providing to them
Identifying their perception in terms of opportunities to participate and provide feedback
Understanding their perception in terms of impact of those services
