Surge Personnel are deployed rapidly to support National Societies during crises. Those with volunteer management functions bring in technical expertise to strengthen systems, mentor local staff, and set up processes for safe engagement of volunteers. Their role is short-term but catalytic, leaving behind stronger capacity.
Key aspects
- Provides technical support on registration, training, recognition, and data management in emergencies.
- Coaches local managers and coordinators to sustain improvements after the surge mission ends.
- Integrates global standards (e.g., Surge Core Competency Framework) into local practice.
Surge personnel help bridge the gap between immediate crisis needs and long-term volunteer development. Their role is to strengthen—not replace—local structures, so that volunteer engagement continues to thrive once the emergency has passed.